如何解决客户的抱怨英语作文
外贸英语书信的往来，我们也有可能会遭到客户的抱怨与投诉。下面是学习啦小编给大家带来解决客户抱怨的英语作文，供大家参阅!
如何解决客户的抱怨英语作文
How to handle hotel costumer complaint?
In a service industry like tourism it’s nevitable that a guest will lodge a complaint.
As the old saying goes "The customer is always right." First of all smile,listen,be courteous,see what can be accomplished that is satisfying to both the consumer and the company you work for.
学习啦在线学习网 Listen to what they say very carefully and say "oh really,I'm sorry for the inconvinience,I'll get right on that" and then to be as polite as possible even if they start yelling.You just stay calm and ushually people complain about things that can be fixed easily.The main thing is just to be as polite as you can even if you want to drive a brick into their skull.
学习啦在线学习网 Finally,not every dissatisfied guest will make a complaint.therefore,complaints must be viewed as valuable sources of intelligence about possible issues that may need attention.
客户抱怨英语书信作文
要求：W has supplied receptionists and doormen for your company’s headquarters for over 5 years. Recently the standard of service they give has declined sharply. Visitors have complained about the rudeness, being kept waiting and being misdirected. Write an email to the company:
1. Emphasizing the good relationship you have had in the past
学习啦在线学习网 2. Describing the unacceptable behavior of the staff
学习啦在线学习网 3. Insisting that changes are made immediately
Dear Mr J,
I am writing to express my deep concern at the standard of service given recently by your employees.[1]
We have been working within you for the last five years and have always been happy with the politeness and efficiency of the receptionists and doormen you have supplied. However, in the last month we have received the following complaints from visitors ro our headquarters:[2]
学习啦在线学习网 -doormen not opening the door (five complaints)
-being kept waiting in the reception area for over 15 minutes (three occasions)
学习啦在线学习网 -being sent to the wrong part of the building for an appointment (two occasions)[3]
学习啦在线学习网 The receptionist if the first part of the company that visitors have contact with. Consequently, a bad experience can give them a very negative impression.[4]
学习啦在线学习网 You will appreciate therefore, that we cannot allow the situation to continue. I would be grateful if you could replace the existing staff in the next seven days. We will monitor the new team closely and report back to you in a further two weeks. If you have any questions about the points I have raised, please do not hesitate to contact me.[5]
学习啦在线学习网 I look forward to hearing from you.
学习啦在线学习网 Yours sincerely
P
[1]一句话交代来信目的。
[2]两句话表述：先扬后抑。
[3]用bullets或number来罗列问题，越细越好，注意落实到点子上，无关紧要的内容或者对问题的评价和揣测无需添加。另，提出问题时，注意三段格式并列，此处为名词形式，也可用完整的句子。
[4]强调问题的严重程度，可以有很多方式。比如此处是强调receptionist的重要性，表明这些问题会对公司造成不良影响。
学习啦在线学习网 [5]表示自己希望对方采取的行动，并表示愿意提供帮助。
客户抱怨书信英语范文
要求：Write 200-250 words
A supplier whom you have dealt with for several years without any problems has recently sent you the wrong stock on three separate occasions.
Write a letter to the company:
1. Informing them of the problem
2. Explaining the impact it has on your business
3. Asking for an explanation for these mistakes
学习啦在线学习网 4. Suggesting the action you will take if these mistakes continue
Sample
Dear Mr M,
We are writing to express our deep concern at the problem recently we’ve run into.
We have been dealing with you for the last five years without any problems and have always been happy with the quality of the products you sent us. However, in the last several months, we have received at least three wrong stocks:
-in April, we ordered 500 women’s middy blouses in gray, but we received blue ones.
-we then bought 200 silk shawls in June but ended up getting 200 silk scarves.
-a week ago, we found out that half of the women’s sweaters we ordered turned out to be for men.
This is indeed a serious problem, which has cost us at least 50,000 dollars. We have always believed in your service and the commodities you supplied. Therefore we hope that you will look into this problem as soon as possible, lest it would harm not only us, but also your company’s reputation and even our future cooperation. We would be grateful if you could fix it straightaway, and we would like to offer any help you may need. If you have any questions about the points I have raised, please do not hesitate to contact me.
学习啦在线学习网 I look forward to hearing from you.
Yours sincerely
K
解析：这一栗子模仿上文，将邮件分成了五个部分。一句话表明来意，第二段示好之后委婉提出问题，下面具体指出问题所在。最后一大段包括两个部分，表明wrong stock对己方造成的损失，同时表示这一问题如果持续出现将不仅有损自己，还会损害对方公司的名声甚至将来的合作。注意，题目中要求写出如果问题得不到解决，自己将采取的行动，这里还可以更明确的写出，比如：If this problem continues, we might have no choice but to seek other partners.
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