前台接待访客常用会话
许多规模比较大的公司都有一个接待员，我们通常叫前台。接下来，小编给大家准备了前台接待访客常用会话,欢迎大家参考与借鉴。
前台接待访客常用会话
The work of a receptionist1 is interesting and varied2. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.
我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
学习啦在线学习网 ROSE: Yes it is.
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf3 Trading Company.
ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.
(DIALS)
MARIA: Mr Shelli's Office.
学习啦在线学习网 ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.
MARIA: Mr Omar Hussein?
ROSE: Yes, he's from the Gulf Trading Company.
学习啦在线学习网 MARIA: Oh, yes, that's right. I'll come and fetch him now.
ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.
MR HUSSEIN: Thank you.
MARIA: Mr Hussein?
MR HUSSEIN: Yes, that's right.
MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.
The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.
MR LI: Good morning.
ROSE: Good morning. Oh, Mr Li. How are you? '
学习啦在线学习网 MR LI: I'm fine, thanks, and you?
ROSE: Oh, busy as usual. Do you want to see Mr Shelli?
MR LI: Yes, please.
ROSE: Have you an appointment?
MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.
学习啦在线学习网 ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.
MR LI: Thank you.
(DIALS)
学习啦在线学习网 MARIA: Mr Shelli's office.
学习啦在线学习网 ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?
学习啦在线学习网 MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?
学习啦在线学习网 ROSE: Mr Shelli will be free about half past twelve. Can you wait?
学习啦在线学习网 MR LI: What's the time now?
ROSE: It's nearly 12: 00.
学习啦在线学习网 MR LI: Oh that's fine. I'll wait.
学习啦在线学习网 ROSE: (TO MARIA) Maria, Mr Li will wait.
MR LI: Right. I'll fetch him when Mr Shelli's free.
学习啦在线学习网 ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.
学习啦在线学习网 MR LI: Thank you.
ROSE: Where are you staying, Mr Li?
学习啦在线学习网 MR LI: At the Plaza1.
ROSE: The Plaza?
学习啦在线学习网 MR LI: Yes, I usually stay there.
学习啦在线学习网 MR LEFERE: Good morning.
学习啦在线学习网 ROSE: Good morning. Can I help you?
学习啦在线学习网 MR LEFERE: Er, yes. I have an appointment1 with Mr Ballito at a quarter past ten.
ROSE: May I have your name please?
MR LEFERE: Paul Lefere… from the International Hotel Group.
ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.
(DIALS)
OPAL: Mr Ballito's office.
ROSE: Hello, Opal. This is Reception2. Mr Lefere is here for his 10:15 appointment.
OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.
ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.
MR LEFERE: Room 9 on the first floor.
学习啦在线学习网 ROSE: That's right. The stairs are on the left.
学习啦在线学习网 MR LEFERE: Thank you.
学习啦在线学习网 MR SING: Excuse me. Is this Modern Office Ltd.?
学习啦在线学习网 ROSE: Yes, that's right. Can I help you?
MR SING: Well, I'd 'like to see the Director1 about contracts2 for office furniture. Here's my card.
学习啦在线学习网 ROSE: Thank you. (READING CARD) Mr Sing. Have you an appointment, Mr Sing?
学习啦在线学习网 MR SING: Er... No, I'm afraid I haven't.
学习啦在线学习网 ROSE: Well, the Sales Manager usually deals with contracts. That's Mr Shelli.
MR SING: Oh, is it possible to see him now?
学习啦在线学习网 ROSE: Just a moment please. I'll phone his secretary to see if he's free. Please take a seat.
学习啦在线学习网 MR SING: Thank you.
(DIALS)
MARIA: Mr Shelli's office.
ROSE: Hello Maria. Rose here, Reception. I have a Mr Sing here. He wants to know about office furniture contracts. Is Mr Shelli free to see him?
学习啦在线学习网 MARIA: Yes, he is. In fact, he's in his office, now. His 10:15 appointment was cancelled. Send Mr Sing up.
ROSE: Right. (REPLACES PHONE) Mr Shelli is free, Mr Sing. Please go up to his office. It's Room 3 on the second floor.
MR SING: Room 3 on the second floor.
ROSE: That's right. The stairs are on the left… or there' s a lift at the end of the corridor3.
MR SING: Second floor... I think I'11 take the lift.
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前台接待访客常用会话
