Key Sentences（重点句子）
17．Beijing Trading Campany．May I help you？
北京贸易公司。请问有何贵干？
18．We have two Zhongs．
学习啦在线学习网我们这里有两位先生姓钟。
19．Is that Bob Zhong，or John Zhong？
学习啦在线学习网你要接Bob钟，还是John钟？
20．I'm sorry，he's not in the office now．
很抱歉，他现在不在办公室。
学习啦在线学习网21．Do you have any idea when he'll be back？
你知道他何时回来吗？
学习啦在线学习网22．I have no idea（when he'll be back．）
我不知道（他何时回来）。
23．Can you ask him to call me when he comes back？
他回来时请告诉他打电话给我好吗？
24．It's urgent．
有急事。
学习啦在线学习网25．I'm sorry but he's in Shanghai on business．
很抱歉，他出差去上海了。
学习啦在线学习网26．Probably sometime tomorrow．
可能明天（回来）。
27．Is there anyone else who can help me？
有没有其他的人能帮我？
28．OK．I'll just put you through．
好的，我这就给您转接。
29．Just a moment，please…
请稍候。
30．You're welcome．
别客气。
31．Is Mary there？
玛丽在吗？
学习啦在线学习网32．Mary is out right now．
玛丽现在不在。
33．Why don't you call back later this afternoon？
您不妨今天下午再打来。
学习啦在线学习网34．When will she be back？
她何时会回来？
学习啦在线学习网35．Will it be too late if I call around 10∶00 this evening？
学习啦在线学习网如果我在晚上10点左右打来会不会太晚？
Dialogue A
学习啦在线学习网（A：Receiver B：Smith）
A：Good morning．Beijing Trading Company．May I help you？
B：Good morning．This is Mr．Smith of King Electronics Compa-ny．I'd like to speak to Mr．Zhong，please．
A：We have two Zhongs here．Is that Bob Zhong，or John Zhong？
B：Bob．
A：Mr．Bob Zhong in the Overseas Sales Division？
B：Right．
A：I'm sorry，he's not in the office now．
B：Do you have any idea when he'll be back？
A：I'm sorry，I have no idea．
B：Can you ask him to call me when he cames back？It's urgent．
A：Yes，I will，Mr．Smith．
学习啦在线学习网B：Thank you．
学习啦在线学习网A：You're welcome．
Dialogue B
（A：Receiver B：George Richter C：White）
A：Hello．ABC Gompany．May I help you？
学习啦在线学习网B：Hello．This is George Richter．May I speak to Mr．Davis？
A：I'm sorry but he's in Shanghai on business．
B：Do you have any idea when he'll be back？
学习啦在线学习网A：Probably sometime tomorrow．
学习啦在线学习网B：I have a question abut the E-4800 computer．Is there any oneelse who can help me？
学习啦在线学习网A：Of course．Miss White is the export manager．Would you like tospeak to her？
学习啦在线学习网B：Yes，please．
A：OK．I'll just put you through．
学习啦在线学习网B：Hello．This is White speaking．Can I help you？
学习啦在线学习网A：Hello．This is George Richter of Beijing Trading Company．Is itpossible to make a change in our order？The order number is1518．
学习啦在线学习网C：And what kind of change did you want to make，sir？
B：Well，we ordered twenty E-4800s，but we want to change themto P-6800s．
L：Just a moment，please…Oh，I'm sorry，but they have alreadybeen sent．
Dialogue C
学习啦在线学习网（A：Mary's father B：Jane）
A：Hello．
学习啦在线学习网B：Hi．This is Jane．Is Mary there？
学习啦在线学习网A：I'm sorry．Mary is out right now．She went shopping with her Mom．
B：When will she be back？
A：I'm not sure．Why don't you call back later this afternoon？
学习啦在线学习网B：Will it be too late if I call around 10∶00 this evening？
A：That's all right．We don't go to bed early．
B：Thank you．Bye！
A：Good-bye．
Words and Expressions
trade vi．做生意；交易
company n．公司；商号
electronics n．电子学
oversea（s） a．海外的
sale n．出售，出卖
学习啦在线学习网division n．分，分割，分裂
urgent a．紧迫的，催促的
business n．商业；营业；商店
学习啦在线学习网probably ad．很可能；或许，大概
export ／ vt．输出，把……出口
order n．等级，序次，秩序
send vt．送，寄
around prep．在……周围，环绕
